My love/hate relationship with Amazon
I shop on Amazon a lot. I almost always get the super saver shipping option, because it’s usually a pretty good deal. Amazon is running a promotion, which I opted to use: if you spend more than $125 in their Kitchen & Housewares or Bed & Bath categories, you get $25 back. However, they also exempted something like 20 brands from the promotion. So, now, on to what bothers me about Amazon. Not everything you find on Amazon is sold directly by Amazon; there are lots of merchant partners that are included on Amazon. This wouldn’t be a problem, in fact, since it potentially provides more selection and competition it could be seen as a great thing.
However, if you are like me, and you like to save money with super saver shipping, Amazon Prime, or promotions like the one above you probably will have some frustrations. See, if you do a product search on Amazon, it is difficult to tell if the item you are clicking on is even offered directly from Amazon—and you need to buy directly from Amazon for most promotions. Another headache comes about with promotions that restrict dozens of brands from the promotion. I am fine if it is one or two brands that I have to avoid, but when the list is long enough that I have to keep looking at it to make sure the item I am about to buy will qualify it starts to get annoying.
Lastly, when one doesn’t have the correct items to qualify for the promotion, Amazon simply says something to the effect of, “You failed to follow the rules, please read the rules and correct the problem.” Come on! Tell me which ones are the problem—don’t make me go back and figure it out on my own. What Amazon has become is a place that is increasingly a pain to shop on, but still a place where I can find good deals and shop in the comfort of my own home. I am sure that my parents would get frustrated if they tried to take advantage of one of these promotions, and that’s a shame.
Comments
Yeah, I dig the love/hate thing, too. You can get good prices on Amazon, and the many merchants makes it possible to find the most random stuff.
However, in terms of actual user experience, it needs a lot of work. I bought most of my Christmas presents on Amazon, and with the plethora of merchants and products, by the time I was checking out, I wasn't entirely sure when I'd completed my transaction, and I didn't quite manage to select the right shipping options. I also had a bad experience with one of the independent merchants just completely failing to ship my order, but I guess that's bound to happen.
I was impressed with their customer service, though. A double CD that I got for my mom had two disc 2s, and no disc 1. (Not Amazon's fault--it was sealed from the manufacturer.) I wrote in, and they had a new one on my doorstep before I even had a chance to get the faulty one back from my mom.
I look at the jungle of Amazon a lot like Fry's Electronics: I love them for their selection and liberal return policies, but you'd damn well better bring a machete, map and several days' water if you hope to get out alive with what you came looking for.
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