Sending love to Sweetwater
It's always nice when a merchant goes above and beyond to satisfy a consumer. Sure, there always exists the possibility that unexpected events can lead to incorrect orders and whatnot, but those things are just a fact of life. Fortunately, when dealing with reputable businesses, such problems tend to be quite rare. In my case, I recently made my first purchase from Sweetwater.com, an online store specializing in musical instruments. I had heard good things about them, so I was excited to see if my experience would match the hype.
Shortly after I placed the order, a sales rep called to let me know that the particular guitar was out of stock, but they did have the same model with a different paint job, so I was good to go...or so I thought. When the instrument finally arrived, it quickly became apparent that something was wrong because the guitar wouldn't produce any sound when plugged in.
The shiny new instrument was broken. Sure, I was bummed, but Sweetwater took a number of steps to resolve the issue, including an overnight Saturday delivery while covering various shipping costs. What began as a negative experience quickly turned into a positive one as the business demonstrated that they were willing to do what was necessary to ensure that the customer was satisfied in the end.
Hats off to you, Sweetwater.
Sean
Disclaimer: Sweetwater is one of Become.com's merchants.